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Returns are ONLY accepted for merchandise found defective immediately upon receipt. thegunparlor.com will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt.
ALL RETURNS MUST SHIP TO
The Gun Parlor
170 Prescott St
Worcester, MA 01608
VERY IMPORTANT – FIREARM RETURNS !! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair(in accordance with manufacturers' warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.
All Ammunition Sales are Final!
PICKING UP ITEMS FROM OUR RETAIL STORE
If you intend to pick up an item from our retail store that you have ordered, please allow 3 working days before pickup. Be sure to call in advance to see if your order is ready.
We must charge the Massachusetts sales tax (6.25%) if you pick a gun up from the retail store. (You should see this amount calculated into your order before you complete your purchase).
If you are not a legal resident of Massachusetts and hold a valid firearms license you cannot pick up a firearm from our store; you must have the gun transferred to a dealer in your state.